HELP |

Currency

This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

🎉 Biggest Name Necklace Sale! Free Gift of Your Choice with Every Name Necklace! 🎁

Congratulations! Your order qualifies for free shipping SPEND £99 MORE FOR FREE WORLDWIDE SHIPPING 🌏

PAY LATER WITH AFTERPAY & ZIP

Can I still place an order?

You sure can! We are still shipping to Australia, New Zealand, United Kingdom and the United States from our distribution centres. Other countries might have some flight restrictions, so please check with the postal company first.

My order is taking longer than usual - what is going on?

Due to the huge volume of orders that Australia Post are receiving and the pandemic restrictions some deliveries are, unfortunately taking a bit longer. Belle Fever has reacted to meet demand and is ensuring that all orders are created and left as soon as possible from our workshop, however, postage is out of our control and to avoid disappointment, please allow extra time when placing orders.

My tracking number hasn’t had any updates?

Unfortunately due to Australia Post dealing with huge increases in volume across their parcel delivery sector, and therefore using auxiliary systems, a lot of tracking isn’t updating at all or until it’s about to be delivered. While we do understand that you would like to see how your package is travelling and would like to receive it quickly, this is out of our control and we will do all we can to follow up and trace your order to get to you the soonest possible.

Can I change the details of my order?

Yes at times, but it’s easier if you don’t have to as we are prioritising all orders to be completed faster than our usual timeline so that it can be sent off to you faster.

Please take the time to make sure all your order details are correct.

Is it safe to receive orders?

Yes! Australia Post are doing everything they can to ensure the safety of you and their drivers, including contact-less delivery. For more info click here.

Any other questions?

Contact us, we’re here to help.

Australia's Most High Rated Personalised Jewellery - 100% Love it! Guarantee

FAQs

Have a question? Check to see if it's been answered here.

Shipping & Delivery

See our timeline and shipping details here.

Buy Now Pay Later

Get your design now and pay in instalments. Find out how here.

How It's Made

Watch a short video to see our unique handcrafting process here.